Frequently Asked Questions & Pricing Policy

How do I set up an embroidery design?

When you have decided on your artwork/design please forward it to us at sales@creativewear.co.uk in a JPEG/PDF/PNG format. Our Digitiser will then work out how many stitches your design will require – we can then provide a quote and once confirmed we will sample for your approval.

How much will it cost to set this up? *

It is an initial one off set up charge and will depend on the number of stitches your design requires. Cost is therefore variable and we can provide individual quotes upon request.

Is there a charge for setting up a Print?

Generally, there is no charge for a print to be set up – providing your design is in a suitable high quality format e.g. JPEG, PNG, EPS, PDF. A charge will be made if we need to redesign your artwork

What does the price include?

Prices quoted include a left breast embroidery* up to 10,000 stitches or a single print in one position. More complex decoration may require an additional cost (quote on request). Extra logos/prints will start from £3.00+vat.

The following selection of garments are quoted as plain as they may not be suitable for decoration, please ask if you are unsure:-

Toddler wear, trousers/jeans/leggings, some sportswear, shorts, bags, umbrellas, underwear, socks, baselayers, some headwear/scarves, gloves, footwear, ties, accessories, teddy bears, pennants, flags, towels and blankets.

There are no prices in the catalogue?

A separate price list is included with each catalogue or available on request – the total overall price depends on the unique requirements of our customers.

Do your prices include VAT?

The  prices shown on the website include VAT. Prices in our price list DO NOT include VAT which will be charged at the current rate.

  • No VAT is charged on children’s sizes up to and including age 12/13yrs.

Is there a minimum order quantity?

Single items can be ordered from our main catalogue.

  • From our Portwest/Uneek catalogues there is a minimum order of 6 items.

Can all items be embroidered or printed?

There are some items which may not be suitable for decoration but we can advise you upon receiving your order.

We are unsure of the sizes we need? Do you have any size samples?

Size samples can be provided. This is advisable as once printed/embroidered items cannot be changed if they are not suitable.

Can you embroider/print on items that I have purchased myself? How much would it cost?

We are able to embroider/print on most supplied items providing they are new and have not been worn or washed. However, we cannot guarantee the quality of the decoration as such items will differ in materials from our recommended garments that have been tried and tested.

A minimum of £5.00+vat is charged per print/embroidery (up to 10,000 stitches) for quantities of 1- 10 inclusive. Quantities of 11+ will be £3.00+vat. (*initial embroidery set up fee applies).

How long will it take before I receive my order?

Once we have all the necessary information and received your ordered items, we will endeavour to complete the work within 10-14 working days. We will try our best to complete all orders in the quickest time possible.

Would you be able to send a representative to come to our company and discuss our needs as we would like some advice?

If you would like to contact us we can arrange for a member of our team to come to you and discuss your requirements.

Where can I find Trophies/Medals?

Separate Trophy catalogues are available with a huge range of awards for all sporting activities. Please have a look online, call in, or contact us with your requirements. There are also samples to see in our showroom.

What about Football kits?

We supply kits from various suppliers including Joma and Stanno. The Joma catalogue is available to view on our website or you can call in or email us for a copy. We have many all-inclusive kit offers which include left breast embroidery*, a printed sponsor and numbers. (*initial embroidery set up fee applies).

Do you sell Sporting Accessories?

All your sporting requirements are available to order. Contact us with your requirements and we will do our best to supply what you need.

Can I collect my order?

You are welcome to call in to the Burton on Trent showroom to pick up your order during office hours.

Can I have my order delivered?

Single items/small orders can be posted or we can arrange a courier to deliver to you. Please ask for details of postal/delivery charges when ordering.

When are you open?

Trading Hours are:

Mon-Fri 9am-6pm

Saturday 10am – 1pm

Closed Sunday.