How do I set up an Embroidery Design?

When you have decided on your artwork/design please forward it to us at sales@creativewear.co.uk in a JPEG/PDF/PNG format. Our Digitiser will then work out how many stitches your design will require – we can then provide a quote and once confirmed we will produce a sample for your approval.

How much will it cost to set this up? *
There is an initial one off set up charge and will depend on your design. Cost is therefore variable and we can provide individual quotes upon request.

Is there a charge for setting up a Print?

Generally, there is no charge for a print to be set up – providing your design is in a suitable high-quality format e.g. JPEG, PNG, EPS, PDF. A charge will be made if we need to spend time on adjusting/redesigning your artwork.

What does the price include?
Prices quoted with decoration include a left breast embroidery up to 10,000 stitches, or a single print in one position. More complex decoration may require an additional cost (quote on request). Extra logos/prints will start from £3.75+vat.

The total overall price depends on the unique requirements of our customers.

Ordering via our main ONLINE catalogue  will allow you to see the cost of your item(s) with the decoration you select during the ordering process.

If you are unable to upload your design on our ordering system then please email it to us and we can provide you with a quote.

Do your prices include VAT?
Our prices exclude VAT ;  for items listed for sale in our online catalogue shop VAT is added/included at checkout where applicable . If you are unsure, please do not hesitate to ask, as we are more than happy to help.
NB. No VAT is charged on children’s sizes up to and including age 12/13yrs.

Is there a minimum order quantity?
Single items can be ordered from our main catalogue.

From our Portwest/Uneek catalogues there is a minimum order of 6 items or a small order charge is applicable.

For small orders of Trophies/Awards of less than 10, there will be a small order charge of £7.50 + vat.

Promotional Items such as pens, air fresheners etc,  there is a minimum order quantity – quotes are required.

Can all items be embroidered or printed?
There are some items which may not be suitable for decoration, but we can advise upon receiving your order.

We are unsure of the sizes we need? Do you have any size samples?
Size samples from our main catalogue can usually be provided. This is advisable as once printed/embroidered, items cannot be changed if they are not suitable.
NB. All samples must be returned within 14 days of receipt. The customer will be responsible for the return of all samples in perfect condition and original packaging, failure to do so will result in the items being invoiced for the full amount.

Can you embroider/print on items that I have purchased myself? How much would it cost?
We can embroider/print on most supplied items providing they are new and have not been worn or washed. However, we cannot guarantee the quality of the decoration as such items will differ in materials from our recommended garments that have been tried and tested.

Customer supplied items are left with us at your own risk. Occasional issues can occur with the print/embroidery process so please bear this in mind.

How long will it take before I receive my order?
Once we have all the necessary information and received your ordered items from our supplier(s), we will endeavour to complete the work within 10-14 working days. We will try our best to complete all orders in the quickest time possible. If you have a specific deadline date, please let us know when placing your order.

Can I return my embroidered/printed garment to you as I no longer need it?

Sorry,  but as per our Terms and Conditions (to be read PRIOR to purchase),  Personalised (embroidered/printed products) items are EXEMPT from returns  – once decorated these cannot be resold by us so will not be accepted for return, this includes if you have ordered the wrong size.

Where can I find Trophies/Medals?
Separate Trophy catalogues are available with a huge range of awards for all sporting activities. Please have a look online, call in, or contact us with your requirements.

Do you sell Sporting Accessories?
Sporting Accessories are now available to order, with some available ONLINE via our website. Contact us with your requirements and we will do our best to supply what you need.

Can I collect my order?
You are welcome to call in to the Burton on Trent showroom to pick up your order Free of Charge during office hours. We will contact you when it is ready.

Can I have my order delivered?
Single items/small value orders can be posted, or we can arrange a courier to deliver larger items to you. Please ask for details of postal/delivery charges when ordering.

When are you open?
Our Opening Hours are:

Mon-Fri 8.30am – 17.30pm

Saturday – CLOSED

Sunday –    CLOSED

Please also find us on Facebook  @CreativeWearAndEmbroideryLtd 

and Instagram @cwear_embltd