If you need to cancel an order for non-decorated items please do so as soon as possible within 3 working days and before your goods have been dispatched. *If the order has already been dispatched please follow the Returns policy below once you receive your item.
If you cancel your order but you still receive your items you must return the goods to us in perfect condition at your own expense within 28 days of delivery. If you fail to return them we will collect the Items and charge you the cost of collection. If items are damaged they must be paid for.
RETURNS & REFUNDS
Personalised (embroidered or printed) items cannot be cancelled or returned (see below).
We hope you will be satisfied with your purchase(s), if however you are not then please contact us within 3 days of receipt of your order to discuss .
We do not usually offer returns for the following reasons:-
- Any personalised (embroidered/printed products) – once decorated these cannot be resold by us so will not be accepted for return, this includes if you have ordered the wrong size.
- If your item has been decorated but you have made a spelling mistake on your order
- If you have approved a sample/design with a mistake in it and this has been used to create your decoration
- Where damage has occurred to printed items which have been cared for incorrectly after purchase eg. washed at high temperatures/ironed/left on a hot radiator. (Washing instructions/advice are available to view on our website for printed items).
- If you have changed your mind
- If you have ordered the wrong size (we can usually offer a size sample before decoration, please ask)
- If you have ordered the wrong colour.
If you wish to return an item due to an error on our part or if goods are faulty you must contact us within 3 days of receipt of your order. We will happily refund the full value of the item and postage costs, (NB. This does not include misspelling by you or an error on a sample/design approved by you.)
*Please contact us by email at sales@creativewear.co.uk with an explanation of the problem/fault and we will do our best to help/replace your item.
If the item is accepted for return for reasons as above
- It is your responsibility, if sending by post, to insure the value of the goods as we will not be responsible for items lost/damaged in transit. You can also return items in person directly to us at our Burton on Trent store (see above).
- All items must be unworn in perfect condition and in original packaging. Refunds will be made to the payment method used for the original purchase where possible.